The room price includes the breakfast buffet and VAT. The following additional services are also always included:
Depending on the season, the hotel may require payment in advance, and also when you book at the FIX rate (non-refundable rate). Bookings at this reduced rate cannot be cancelled and are charged directly to your credit card.
Up to 15 days before your date of arrival, your booking can be cancelled or amended free of charge (except for the FIX rate and bookings between 26 December and 2 January). From 14 days before your date of arrival, you will incur cancellation charges.
Please note our T&Cs.
The cancellation charge is not lost. The cancellation charge can be deducted from another booking at the same hotel within 12 months. This service is only available for direct Sunstar bookings. It does not apply to reservations made via third-party providers (Booking.com etc.).
Sunstar Hotels offers a four-stage loyalty programme. This allows you to enjoy price reductions of up to 20% and numerous other benefits when you book directly with a Sunstar hotel. To the Sunstar Loyalty Programme.
You don't have a Sunstar Loyalty Card yet? Ask for one at the Reception when you check out of the hotel.
Yes, accommodation, including breakfast, for children under 5 is free of charge.
Yes, and for free. Just mention when you book that you need a cot. Unfortunately, a cot is not available in the Budget double room category.
In the Family rooms there is a sofa bed for 1 to 2 extra people; a popular option for families with young children. In Standard/Standard Valley double rooms there is space for 1 additional bed.
Please contact the hotel.
Our Family rooms are suitable for families with 1 to 4 children. The rooms are on two floors (a mezzanine with an open staircase and stairgate), with two beds upstairs and a sofa bed that turns into bunk beds (185 x 80 cm) downstairs. In some Family rooms we can provide an additional bed for a third and fourth child.
Are you travelling with older children or do you just want a little more comfort? Then why not book two rooms with connecting doors? On the village side of the hotel, we offer combinations for up to four people and on the valley side for up to 5 people.
All our rooms have views of the surrounding mountains. Most guests prefer the rooms on the valley side, which enjoy the afternoon sun and views of the Lauterbrunnen valley. For those who prefer the morning sun, the Budget and Standard rooms have beautiful views of the village of Wengen and the Männlichen mountain. On this side of the hotel, you may even catch a glimpse of the Jungfrau.
Dogs are welcome here and allowed in all our room categories. Access to the restaurant, indoor pool and spa area is restricted. The supplement is CHF 25.00 per dog/night (excl. food).
Please include your four-legged friend when you book.
By rail: The journey from Interlaken Ost station to Wengen takes 44 minutes. The blue-and-yellow Bernese Oberland Railway (BOB) takes you as far as Lauterbrunnen. Make sure you sit in the front section of the train, because the other section turns off into a different valley at Zweilütschinen. In Lauterbrunnen, change to the yellow-and-green Wengernalp Railway (WAB). This takes you directly to Wengen in about 15 minutes.
By car: Wengen is a car-free village and can only be reached by train. There is no access road.If you come by car, you have to park your vehicle in Lauterbrunnen and change to the train there. The drive along the main road from Interlaken to Lauterbrunnen takes about 15 minutes.
We are happy to organise a transfer from Wengen station to the hotel for you on request. Please let us know your arrival time in advance.
Unfortunately, a transfer from Lauterbrunnen is not possible.
Immediately behind Lauterbrunnen station is a multistorey car park. We recommend reserving a parking space (at least 5 days in advance in winter and 3 days in advance in summer). Book parking here
Alternatively, you can use the car park by the church in Lauterbrunnen or at the Schützenbach campsite. A bus runs from there to the station every half hour. It takes about 10 minutes to walk.
The Sunstar Hotel Wengen does not have its own parking spaces.
With all direct bookings of 7 nights or more, and some specially marked offers, you are eligible for the Sunstar rail pass, for just CHF 69.00 per person (age 16 and over). The rail pass is valid for return travel between your home in Switzerland or the Swiss border and Wengen in 2nd class. Book your Sunstar rail pass with your hotel reservation or no later than 14 days before your arrival. You will be sent your rail pass by email about two weeks before your arrival.
Yes, with a Junior pass (CHF 30), children aged from 6 to 16 can travel on public transport for a full year if accompanied by an adult with a valid ticket. Children under 6 even travel for free if accompanied by an adult.
You can buy a Junior pass at any station. More information
Your room will be ready for you by 3 p.m. on your day of arrival.
Early check-in and late check-out both depend on the availability of the room.Late check-out by 5 p.m. can be booked for a charge of CHF 75.00/room.
Just ask at the Reception.
Yes, we are happy to look after your baggage free of charge.
Our Reception is staffed every day until 11 p.m. If you are going to arrive after 11 p.m., please let us know in good time.
Please vacate your room by 11 a.m. on your day of departure.
Different kinds of bread, a number of muesli varieties, various egg dishes, fresh fruit, a selection of regional and national cheeses and a wide range of sausage and cold meats. The range of drinks includes various kinds of coffee, fresh fruit juices and selected teas.
Even our breakfast buffet is designed to ensure that your day gets off to a relaxing start. We offer numerous gluten- and lactose-free products.
We are happy to cater for your individual needs and conjure up some suitable treats for your taste buds. Please tell us about any food intolerances when booking.
Our kitchen team can prepare a vegetarian version of some dishes and an option for vegans, both on request. Please let the Reception know well in advance.
We are happy to serve you breakfast in your room on request. You can order your breakfast from the Reception for a supplement of CHF 5.00. Please request it the previous evening and bear in mind that, if you want it delivered during the main serving time, it may take a little longer.
Yes, our restaurant is open every evening from 6.30 p.m. - 8.30 p.m. You can find more detailed information about our culinary delights here.
Yes, we serve a range of snacks and pizzas in the afternoon and evening in our cosy fireside bar. Further details and opening hours depend on the season. You can find them in the information folder in your room, or ask at the Reception.
Our grill cabin in the hotel garden is the perfect place to enjoy a relaxed evening meal in snug, cosy surroundings with your family, friends or team-mates. We offer a range of barbecue, raclette and fondue menus. You can book the grill cabin for private use for a minimum of 8 and a maximum of 14 people. For availability and the choice of menus, please ask at the Reception.
Are there fewer than 8 in your group? Then sign up for a "cabin evening" with your host Oliver Kienzler. These special evenings take place twice a week if sufficient people sign up. The menu and prices are available at the Reception.
Note: During the coronavirus pandemic, we are offering the Sunstar grill cabin for exclusive use by 4 people.Menu
In our hotel garden we have the former Männlichen cable car cabin "No. 100", where we offer another of Wengen's gastronomic highlights. The unique Fondue Gondola is the perfect setting for a romantic tête-à-tête! Please book at least one day in advance.
The hotel is just across the road from the Männlichenbahn and only 200 metres from the station.
Yes, the hotel has two lifts.
Our rooms do not have air conditioning. Wengen is situated at 1274 m above sea level and the nights are pleasantly cool even in summer. We can provide a fan on request. Please contact our Reception about it.
The hotel is not entirely barrier-free and it does not have rooms that are equipped for the disabled.
You have free access to Wi-Fi throughout the hotel.
Yes, our indoor pool, steam bath and sauna can be used free of charge by our hotel guests.
Access to the steam bath and sauna is for over 16s only.
In the lower part of the lounge there is a children's playroom with table football, games and books. In the cinema room next door, a children's film is shown every evening (on request). You can also borrow a DVD player for your hotel room.
In summer we offer badminton, table tennis, a slide and a trampoline in the garden.
Yes, if you book online or when you get here with our partner Molitor Sport, you will get a 15% discount on the hire of equipment. Molitor Sport is right next door to our hotel.
There are two ski schools in Wengen: the Swiss Ski School and a private ski school. We recommend booking in advance, especially in high season.
You can get your ski pass for Wengen-Grindelwald or for the whole Jungfrau Region right here at the hotel Reception desk. Just ask when you check in and your passes will be ready for you that evening or the next morning. Of course, we can also help you to choose the most suitable skiing area for you.
Did you know? On Saturdays, up to three children (age 6 to 15) get a free day pass for the Jungfrau skiing region when an adult buys themselves a 1-day or afternoon pass at the list price. This offer is available at the Reception.
You can also buy your ski pass online at www.jungfrau.ch. If you buy your ski pass at least 21 days before its 1st day of validity, you benefit from an Earlybird discount of up to 10% (for age 17 and over, as long as supplies last, non-cancellable).
You can also buy hiking passes and rail tickets conveniently from us at the Reception in both winter and summer. In summer there are a number of different hiking passes to choose from and we'll be pleased to advise you.
We strongly recommend that you reserve a seat for the journey to the Jungfraujoch, especially in fine weather. You can make a seat reservation (CHF 10 per person) here at the hotel.